Terms and Conditions

Welcome to Perfumiq! By accessing and using our website, www.perfumiq.co.uk, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Perfumiq.co.uk is operated by Perfumiq Ltd, a company registered in England and Wales under company number 16289944. Our registered office is at 376 Essex Road, London, N1 3PF. We specialize in selling authentic, branded perfumes in the UK and Europe. You can contact us at [email protected] or +447537171273.

2. Intellectual Property

All content on this website, including text, images, logos, trademarks, and designs, is either owned by Perfumiq Ltd or used with permission from third-party rights holders. This content is protected by UK and international intellectual property laws. You may not copy, reproduce, modify, or distribute any content without our prior written consent, except for personal, non-commercial use (e.g., viewing or printing for reference).

3. Product Information and Authenticity

We take care to ensure that all product information (e.g., descriptions, prices, and availability) is accurate and up-to-date. However, we do not guarantee the completeness or accuracy of this information, as errors may occur. All perfumes sold on our website are 100% authentic, sourced from reputable UK and EU suppliers in compliance with intellectual property and cosmetic regulations. Prices and availability are subject to change without notice.

4. Ordering and Contract Formation

By placing an order on our website, you confirm that you are at least 18 years old and provide accurate, complete information. An order constitutes an offer to purchase, which we may accept or reject at our discretion (e.g., due to stock unavailability, pricing errors, or suspected fraud). A contract is formed only when we confirm acceptance of your order via email. We reserve the right to cancel orders before dispatch, refunding you in full if necessary.

5. Payment

We accept payments via Visa, MasterCard, Stripe, Gpay, and Wise. By selecting a payment method, you agree to its terms. All transactions are processed securely through trusted payment gateways, and we do not store your payment card details on our servers. Prices include VAT where applicable, and any additional charges (e.g., shipping) will be clearly displayed at checkout.

6. Shipping and Delivery

We aim to dispatch orders promptly, with delivery times of 2-5 business days via Royal Mail. Delivery is handled by third-party couriers, and while we strive for timely service, we are not liable for delays beyond our control (e.g., courier issues or customs delays for EU orders). For EU deliveries, you may be responsible for import duties or taxes, which are not included in our prices. Please see our Shipping Policy for details.

7. Returns and Refunds

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods and return them for a refund Медленн, provided the perfume is unopened, unused, and in its original packaging (due to hygiene reasons). Please refer to our dedicated Returns and Refunds Policy for full details on eligibility, procedures, and return shipping costs.

8. Consumer Rights

Under the UK Consumer Rights Act 2015 and EU consumer laws, all products must be as described, of satisfactory quality, and fit for purpose. If a product is faulty or not as described, you are entitled to a repair, replacement, or refund. Contact us within 30 days of receipt to report issues. This does not affect your statutory rights.

9. Privacy and Data Protection

We process your personal data in accordance with the UK Data Protection Act 2018 and EU General Data Protection Regulation (GDPR). By using our website, you consent to the collection and use of your data as outlined in our Privacy Policy. We use your information to process orders, improve our services, and, with your consent, send marketing communications.

10. User Conduct

You agree to use our website lawfully and not to engage in activities that could harm our site or other users, such as uploading malware, attempting unauthorized access, or posting offensive content. We reserve the right to suspend or terminate your access if you breach these terms.

11. Third-Party Links

Our website may include links to third-party sites for your convenience. We do not endorse or control these sites and are not responsible for their content, privacy practices, or availability.

12. Liability

To the fullest extent permitted by law, Perfumiq Ltd is not liable for any indirect, incidental, or consequential losses arising from your use of our website or products, including but not limited to loss of profits or data. Our liability for faulty products or services is limited to the price paid for the affected item. Nothing in these terms excludes our liability for death, personal injury, fraud, or other matters where liability cannot be limited under UK or EU law.

13. Changes to Terms and Conditions

We may update these Terms and Conditions at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the revised terms take effect immediately upon posting. We encourage you to review this page periodically.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales, except where EU consumer laws grant you the right to pursue claims in your country of residence.

15. Contact Us

If you have questions about these Terms and Conditions or our services, please contact us at:
Email: [email protected]
Phone: +447537171273
Address: Perfumiq Ltd, 376 Essex Road, London, N1 3PF

By using our website, you confirm that you have read, understood, and agree to these Terms and Conditions.